This short article have tables detailing and describing data land keyword phrases and prices which can be used, in addition to typical look operators, to slim your search information.

Sunday, November 7th 2021.

This short article have tables detailing and describing data land keyword phrases and prices which can be used, in addition to typical look operators, to slim your search information.

There’s also sections describing more advanced research methods and formatting

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This information is aimed at administrators and help managers with full accessibility the information in Zendesk help. In case you are a representative, begin with researching the info in Zendesk Support and send to this research article when you need to carry out heightened looks.

This short article contains this amazing subjects on advanced lookup practices:

  • Keyphrases and language
  • Trying to find residential properties which contain no information
  • Looking by time and date
  • Sorting serp’s
  • With the ‘type’ search term
  • By using the ‘user’ keywords
  • Look FAQ

This article includes here resource dining tables:

Search phrases and language


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Keyphrases become user-defined words, phrases, or standards. Advice:

  • 3245227
  • Greenbriar
  • serial number
  • “Jane Doe”

Keywords include case-insensitive. Including, “App” and “app” get back the exact same effects.

A single-word key phrase returns a result whether or not it appears in facts as follows:

  • one phrase
  • one keyword in a longer expression
  • the prefix of an extended word

The search term wont get back an outcome whether or not it looks into the information the following:

  • in a keyword
  • at the end of a phrase

Including, the search phrase “top” would accommodate “top”, “best tier”, “Top Ten Trucking”, “Tip-Top Mops”, “Big best recreation”, and “treat Toppings, Inc”. It would perhaps not accommodate “desktop computer expertise” or “One-Stop Publishing”.

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Homes keywords

You’ll slim your outcomes by incorporating house key words with search terms and operators. Sample:

A property key phrase may be the term of home in a pass, a person, a company, or a bunch. Examples:

  • assignee
  • produced
  • title

Notice following residential property search term recommendations for all the characteristics and details about each:

  • Pass belongings keywords
  • Individual house keywords and phrases
  • Organization home key words
  • Team property keywords and phrases

Sample homes looks:

Some properties has predefined principles. Like, the solution standing belongings has the soon after predefined beliefs: new, available, pending, keep, solved, closed. You are able to merely hunting by these standards. Sample research: position:open . Notice land keywords records for information regarding each belongings.

Other properties take user-defined search terms. Example: matter:2fa . Read Search terms. The exact same matching regulations make an application for homes looks except for prefix coordinating. Answers are maybe not came back in the event the search phrase appears as the prefix of a lengthier term. Like, the search phrase “tier” would go back outcomes for “tier 1” and “tier 2” but not “tiered”.

You can search for multiple prices of one property by like the homes keywords many times in a question. Instance:

Lookup uses otherwise logic for complimentary in such a case. The prior instance profits results containing either the label “silver” or the label “bronze”.

Sample lookup

Listed here search term actively seeks such a thing using the tag “vip” which was made before will 1, 2019:

Trying to find homes that have no facts

This comes back all unassigned tickets.

Researching by time and date

Day house key words – produced, up-to-date, solved, and deadline) can be along with research operators to return data from a specific big date, before a certain big date, and after a specific day. To look times in any locale, use the format YYYY-MM-DD. You can need locale-specific formats such as MM/DD/YYYY in the United States.

You may want to utilize the >= operators to indicate less-than-or-equal-to and greater-than-or-equal-to correspondingly.

Looking with united dates and period

1st instance above pursuit of anything developed after Sep 1, 2015 at 12:00 p.m. (Pacific standards times).

The 2nd instance above looks for any such thing current before Sep 1, 2015 at 12:00 p.m. (UTC).

Browsing within a date/time array

You may also consist of specific circumstances inside lookup variety. The following sample pursuit of everything created between August 1, 2014 at 11:59 p.m. (UTC) and August 4, 2014 at nighttime (UTC):

Looking with comparative days

You can look for a time in accordance with today’s energy, using the opportunity devices several hours, mins, era, days, several months, or many years. The next search comes back such a thing produced in the last four-hours:

Sorting serp’s

With the order_by and type keyword phrases is the same as with the API details sort_by and sort_order .

With the ‘type’ search term

For API online searches, among hardware available for narrowing your search effects could be the means keywords. It is used to clearly declare that you want to find one of the following kinds:

  • admission
  • consumer
  • organization
  • people
  • entry or topic (community forums)

Utilising the type search term means that you’re clearly looking around regarding type your specify. As an example, you can look for the users that participate in the client’s business using this lookup statement:

In the event that you alternatively looked for business:customers you might will also get most of the tickets that have requesters who participate in this business. It is because searches which do not clearly identify sort return outcomes for all types, such as passes (and organization are a ticket house).

Using means:user , your research return all customers that are part of the Customers business. Therefore, you’re narrowing your pursuit to the user sort and leaving out tickets.

While companies and groups include qualities on the user item, they’ve unique characteristics that can be searched besides. Here query allows you bing search limited to company labels, excluding tags of the same term that could be used in other elements of your Zendesk service example such as seats and forum topics.

By using the ‘user’ key phrase

To find a person’s visibility data, you have the following two possibilities.

For additional information towards consumer keywords and exactly how it really is different from the sort:user keyword, understand part about The user and kind keyword phrases in Browsing users, organizations, and organizations.

Search FAQ

  • How eventually can latest facts become browsed?

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Related Article This short article have tables detailing and describing data land keyword phrases and prices which can be used, in addition to typical look operators, to slim your search information.